FOLLOW THESE 3 STEPS TO CREATE AN EZ RETURN:

INITIATE YOUR RETURN:

Email our Customer Care Team: [email protected]

PACKAGING

Make sure you get a full refund by returning your item(s) with the packaging in original, intact condition. Please don't return an item with packaging you wouldn't want to receive yourself.

1. Returned items must be enclosed in their original packaging. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging.
2. Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.
3. Original packaging also includes all tags, information booklets, instructions, stickers, etc. Please ensure helmets come back with visor clings, jackets come back with tags attached, and hard parts come back with informational sheets.
4. Please pack your returns securely enough to prevent damage in transit. If we receive a damaged item, we have no way of knowing when or how the damage occurred and will not be able to accept it as a return.
5. Include original invoice or other necessary contact information.

SHIPPING

Make sure your return or exchange gets to us promptly and without any problems following the guidelines listed below. Following these recommendations will ensure your returns are processed quickly.

1. Customers will be responsible for all return shipping charges.
2. If you do decide to use your own carrier, please use a carrier that incorporates tracking and/or insurance services.

REFUND POLICY

We want to make sure every customer receives their products in new condition. To ensure this, returns must also be received in new condition.

We like to keep things simple. For a fast turnaround and 100% refund on items returned, make sure your return adheres to the following guidelines:

1. All items must be returned within 14 days from the delivery date in accordance with EU Consumer Rights Directive (D.Lgs. 206/2005), with a commercial extension up to 30 days.
2. All returned products must be in new condition with zero wear, the original packaging, and all tags/stickers/films still attached.
3. We cannot accept returns on items that show any signs of use, damage, or wear. This includes but is not limited to scratches, scuffs, stretching, dents, dirt, pet hair, or any signs the product has been mounted.
4. If you're thinking of returning an item, please do not wear it out for a ride or mount and use it before you initiate a return. We will not be able to accept it! Test boot fitment by wearing them around your house on carpet, but do not scuff and dirty them by going outside or on a test ride.
5. Please note: Shipping fees, duties, taxes or brokerage fees are non-refundable.

NO RESTOCKING FEES!

We want you to be happy with your purchase. If you aren't, send the new item back. Return any new, unused, and intact item within 30 days from the delivery date, and we'll make sure you get a 100% refund on items returned.

If you're unsure about your order or want to start a return, please don't hesitate to contact us. We have Customer Service Representatives, Product Specialists, and plenty of knowledgeable riders that are ready to help.